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Testimonials

  • With many, many thanks, this little note is sent – Hope you know how warmly and truly it is meant ! Thank you for all your kindness.

  • Thank you for your efforts and kindness in looking after Iris so well over the years and would take this opportunity of wishing you all well in the future.

Statement of Purpose

Main Aim of the Services

The primary aim of Bendigo Nursing Home is to provide care to all its service users to a standard of excellence which embraces fundamental principles of good and safe care practice, expertise and skills. It is a fundamental ethos that those service users who live in the home should be able to do so in accordance with the home's philosophy of care and values.

It is the object of the home that all service users shall live in a clean and safe environment and be treated with respect, dignity and sensitivity according to their individual needs and abilities. Staff will ensure that service users are enabled to have high quality of life within the home.

  • Statement of Purpose

    Statement of Purpose

    Health and Social Act 2017

    Download Pdf

    Statement of Purpose

    Health and Social Act 2008
    Version 1 Date of next review When required and when there are any changes

    Services Provider

    Full name, business address, telephone number and email address of the registered provider:

    Name : Kindcare (UK) Limited
    Address : Bendigo Nursing Home
    22 Arundel Road
    Town / City : Eastbourne
    County : East Sussex
    Post code : BN21 2EL
    E-mail : BNH@kindcare.co.uk
    Main Telephone : 01323 64 25 99

    ID numbers

    Where this is an updated version of the statement of purpose, please provide the service provider and registered manager ID numbers:

    Service provider ID: 1-101647533
    Registered manager ID :
  • Aims and objectives

    What do you wish to achieve by providing regulated activities?
    How will your service help the people who use your services?

    To ensure that the people who use the service, their families and those acting on their behalf, are involved and are enabled, supported and their wishes respected in the decision making process of their care planning, delivery of care and treatment.

    To ensure that the people who use the service and those acting on their behalf, are supported to make informed decisions about their care and treatment and staff obtain and act in accordance with their consent and respect their wishes even when care and/or treatment is refused explaining the risks and benefit and alternative options.

    To ensure effective, safe and appropriate, personalised care, treatment and support through coordinated assessment, planning and delivery. To ensure the people who use the service are involved in the care planning and their wishes respected and their individual needs met. To review the care planning with the service users and those acting on their behalf to ensure quality standards are met and that the people who use the service are satisfied with the standards of care they receive. The service users are confident in the care and treatment they receive as the service act in their best interest in cooperation and in consultation with other health and social care services.

    To provide choice of food and drink for people who use the service to meet their diverse, personal, cultural and religious needs and preferences, making sure that the food and drink provided is nutritionally balanced, in sufficient quantities to meet their needs and sustain their health. To ensure that the service users are enabled to make choices about the food and drink they have, the time and the place. Staff to ensure that any specific needs and risks such as malnutrition, allergies, diabetes, swallowing difficulties are identified on admission and expert consultation is sought if necessary.

    To ensure that the service users are safeguarded against the risk of any form of abuse and neglect and their human rights are respected. The service users are confident that the service does not tolerate abuse and feel free to raise and report any concerns. To ensure that staff have training and understand the signs of abuse and raise this with the right person if necessary. Service users are confident that the service has in place and staff follow safety policies and procedures in terms of infection control, medication administration and risks are managed and that the environment they live in and equipment are clean, safe, secure and well maintained.

    To ensure that the service users are safeguarded against the risk of any form of abuse and neglect and their human rights are respected. The service users are confident that the service does not tolerate abuse and feel free to raise and report any concerns. To ensure that staff have training and understand the signs of abuse and raise this with the right person if necessary. Service users are confident that the service has in place and staff follow safety policies and procedures in terms of infection control, medication administration and risks are managed and that the environment they live in and equipment are clean, safe, secure and well maintained.

    To ensure that care, treatment and support are provided by staff with the right qualifications, skills, knowledge and experience. People using the service are confident that staff are only employed if satisfactory CRB and ISA Adult First have been obtained, and their qualifications and experience verified and robust recruitment procedures are followed. People using the service are confident that the right staff, the right number of staff with the right training and supervision will deliver their care and treatment with respect and dignity. Management to ensure that staff are supported to acquire new skills and knowledge relevant to their work.

    To ensure that people who use the service and those acting on their behalf are confident that their comments and complaints are listened to and acted upon effectively without any risks that they will be discriminated against for making the complaint. The service users are confident because they know that the service have a system in place for comments and complaints and that they are provided with information about that system. To ensure that the service users and those acting on their behalf are confident that the service have an efficient management in place, that lead and monitor the quality of service effectively, identify and manage risks and improves the quality of service and outcomes for service users by gathering information from a variety of sources such as feedback from the service users and their families, residents meetings, comments and complaints, professionals, observations, latest best knowledge and practice, etc.

  • Legal status

    Incorporated organisation : Private Limited Company
    Company number : 5372886
    REGULATED ACTIVITY 1 : Accommodation for persons who require nursing or personal care
    Services : Care home with nursing

    Locations

    As listed on your certificate of registration. Please repeat the section below for each location for this regulated activity

    Name of location : Bendigo Nursing Home
    Address : 22 Arundel Road,
    Eastbourne,
    East Sussex,
    BN21 2EL
    Brief description of location :

    Bendigo Nursing home is registered for the provision of nursing or personal care and the service is suitable to accommodate up to 25 persons. The service ensures effective, safe and appropriate, personalised care, treatment and support through coordinated assessment, planning and delivery. The people who use the service or those acting on their behalf consent to the care, treatment and support provided, are enabled to make informed decisions prior to the care and treatment, and are able to withdraw their consent at any time.

    The home is situated in Upperton residential area of Eastbourne, approximately 15 minutes walk from the town centre with its variety of shops, facilities, surgeries, library, GP surgeries and dental practices.

    The home is a character building of three floors accessible by lift and Stannah Chair stair lifts and is accessible by a wheelchair throughout the building and into the gardens. There are nineteen single and three shared rooms tastefully and fully furnished. The home has been recently refurbished. The rooms are equipped with a nurse call system to enable residents to call for assistance any time, hydraulic and electrical beds, specialised mattresses and washing and toileting facilities. The home also has a number of facilities and equipment available for people with restricted mobility and high dependency needs such as Parker and Invacare baths and shower rooms, Oxford and Invacare hoists.

    The care and service is provided by qualified and experienced nursing and care staff. The management follows robust recruitment procedures and provides up to date training for the staff.

    The care and service is provided by qualified and experienced nursing and care staff. The management follows robust recruitment procedures and provides up to date training for the staff.

    The home also makes every effort to deliver a service of the highest quality that improves and sustains the residents' quality of life.

    More detailed information on the home, services and policies and procedures as well as Terms of Business and Conditions of Admission is provided within this brochure.

    No of approved places/beds (not NHS) : 25

    Name and contact details of registered manager

    Full name, business address, telephone number and email address of the registered manager. For the registered manager, state which regulated activities and locations(s) they manage. Copy and paste the sub-section if they are more than two registered managers

    :
    Registered manager : Mariana Philipova
    Contact details
    Business address: : Bendigo Nursing Home 22 Arundel Road Eastbourne East Sussex BN21 2EL
    Telephone : 01323 64 25 99
    E-mail : mariana@kindcare.co.uk
    Regulated activities
    1. Accommodation for persons who require nursing or personal care
    2. Treatment of disease, disorder or injury
    3. Diagnostic and screening procedures
    Service user band(s) at this location  
    Older people
    Mental health
    Sensory Impairment
    Dementia




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