• With many, many thanks, this little note is sent – Hope you know how warmly and truly it is meant ! Thank you for all your kindness.

  • Thank you for your efforts and kindness in looking after Iris so well over the years and would take this opportunity of wishing you all well in the future.


Management and staff places great emphasis on our service users' quality of life which is further enhanced by fulfilling social life and activities. Each service user's plan of care is developed with the contribution of the resident, their family, friends and other representatives where the service user's interest, hobbies and preferences are recorded in detail. Management and staff make every effort to accommodate those as well as to facilitate each person's links with the community and their citizen rights such as the right to vote. Furthermore, residents' meetings are organised where the people who use our services are enabled to express and discuss any preferences and wishes they may have for activities and outings. Those proposals are then acted on effectively by the management.

We have learnt from our clients that it is reassuring to have access to a wide choice of services that can be arranged on request. These services include:

  • Chiropody
  • Optical care
  • Dietary care
  • Dental Treatments
  • Additional services

    • A variety of activities are programmed whereby each service user is provided with a copy of it to enable him/her to participate as and when they wish to do so. Some of the activities include bingo, musical entertainment such as sing along, quizzes, games, keep fit and art classes.
    • Service users are also provided with a special Christmas programme usually a month prior to Christmas to include activities such as Christmas shopping, decorating of the Christmas tree, Carol singing, etc.
    • The home also organises an Annual Open Day, on the first Saturday of July, which has proved to be one of the most joyous times for our service users, their family and friends. The Mayor of Eastbourne usually attends as well as various celebrities. Our chef prepares an extensive barbeque menu to cater for all preferences and diets, raffle and other activities are also organised.
    • A variety of activities are also organised in our beautiful garden, when weather permits, or some of our service users enjoy just spending time in the sun and having a cup of tea or coffee in the garden and often with their visitors.
    • Hairdressing
    • Entertainment
    • Social outings such as going to a local pub, mainly preferred by our male clients and going to a tea room, favoured by our female service users.
    • Church Services
    • The benefit to our clients is a wider selection of personal services and these include:

      We are very proud of the high quality of our food we are able to offer food for a wide range of different tastes and diets. Choice of delicious home cooked three course meals, whereby four choices of main course, desserts and fresh fruit are always available. All diets and preferences are catered for. A four weekly unique menu has been designed which includes photographs of the actual meals provided to enable the service users to make a choice.

    • Alcoholic drinks lists
    • Room Service
    • Breakfast tray services
    • Personal laundry service
  • Religious Services

    The management of the home recognises the right of the individual service user to live the lifestyle of his/her choice, subject to an appropriate Health & Safety Risk Assessment of the individual. The service has in place arrangements in place to enable service users to attend their chosen places of worship and/or receive visits from their appropriate Ministers of Religion:

    Service users may attend religious services either within or outside the home as they so desire. If services are outside the home the service user or his/her representative should, where possible, arrange for transport and accompanied by a friends or relative. In the event of this not being possible, the key worker or another staff member may accompany service users on specific occasions if staffing levels permit.

    Service users have the right to meet clergy of their chosen denomination at any time. If required in the privacy of his/her own room.

    The home also have organised visiting church service. Service users who wish to attend are enabled to do so and those who for various reasons are unable to are visited in their own room by a member of the church service.

  • Visitors to the Home

    The home openly encourages family and friends to visit their relatives and loved ones as often as possible. All residents are able to receive all visitors in private if they wish. There are open visiting hours. However, in the case that the resident is resting or does not wish to see the visitor, the visit may be terminated. Members of staff will offer assistance that may be required. In addition members of staff will:

    • Ascertain if the resident wishes to see the visitor
    • Accompany the visitor to where the resident may be e.g. the resident's bedroom, lounge, garden, etc. and make arrangements for the visitor to see the resident in a place of the resident's choice.
    • Show the visitor where the refreshment facilities are located. Visitors are also welcomed to have lunch or supper with the service user which can be arrange for a charge of £5.00.
    • Show the visitor the location of the call bell system should they require assistance.
    • Explain where the manager's and/or deputy manger offices are, should they wish to discuss any enquiries.
    • Ensure that the visitor has signed in the visitors' book for safety purposes.
    • Often we take photographs on special occasions and during activities such as Birthdays, Christmas, Easter, Open days. Should a visitor, family members, friends and other representatives require copies of those photographs, those can be provided with the permission of the service user and either via e-mail in which case is free or by printing hard copies on photographic paper in which case the cost per photograph is £0.50 and a week for the printing will be required.
    • In the case that a visitor causes a distress, anxiety or any form of abuse, the manager of the home or the person in charge may refuse entrance to the premises and in some cases further action may be taken. This will only be done after careful consideration and in the best interest of the resident. Advice from other authorities such as social service, may be sought, should the resident is unable to express their wishes or feels threatened to do so.

  • Advocacy Services

    Where a resident is unable to make their wishes known and cannot manage their own affairs, the assistance of an advocate should be sought. The management of the home will facilitate the process of finding an appropriate person as an advocate who will act on behalf and in the best interest of the service user. An advocate may be:

    A relative / carer / family member.
    Other outside appointees, to include:

    • Legal representative (solicitor / attorney).
    • Minister of religion.
    • Local advocacy groups / agency services (Age Concern, etc).
    • An Independent Mental Capacity Advisor (IMCA)

    The role of the advocate may include:

    • Representing the service user's interests where the service user is too confused or mentally / physically frail or sick to make informed choices or exercise their rights for themselves.
    • Where a resident is unable to make their wishes known, for whatever reason, the key worker or the person in charge will ensure that this is entered into the resident's care plan.
    • Representing the service user's interests with outside bodies such as accountants and solicitors, and in consultative issues with the management of the home (complaints / service user committees, etc).
    • Acting as a possible arbitrator in disputes between service users.
    • Advising relatives / carers where it is felt that a service user may be genuinely at risk through activities such as smoking, excessive alcohol consumption etc. (always taking into consideration the rights of the service user).
    • For service users from ethnic minority groups, to act as the co-ordinator between the service user and care staff to explain any special cultural needs that need to be considered and respected within the plan of care, possibly even to the extent of providing a translation service.

    Wherever possible:

    • An advocate will be matched, through personal choice or informed appointment, to a service user with due consideration of gender, age, cultural and ethnic backgrounds, religion and personal interests.
    • Where an advocate is appointed, appropriate notes are made in the service user's plan of care. The advocate may become involved in the development of the service user's plan of care where it is thought appropriate.
    • Where a resident is unable to make their wishes known, for whatever reason, the manager will ensure that a reputable and responsible person is appointed who can speak on behalf of and in the best interest of the resident.
    • The manager will explore all reasonable options and agencies to obtain an advocacy service for the residents in the home.
    • The manager will liaise with social services staff who may have a legal duty to act as (or appoint) an advocate.

    Any costs incurred due to the provision of an advocate will be normally borne by the resident. No member of staff in the home is permitted to act as an advocate for residents, just as a facilitator.

  • Pet Services

    The home recognises the therapeutic and emotional benefits that pet ownership can bring to the people who use our services and will as far as practicable try to accommodate the wishes of the residents. Each request by an existing resident or a prospective one for pet ownership within the home will be considered individually by the manager subject to suitability and risk assessment. The manager of the home is responsible for all decisions to accept a pet into the home and their decision is final.

    Should the manager approve an admission of a new service user owning a pet, the following guidelines are applicable:

    • The service user owning a pet is responsible for the health, safety and welfare of their pet and should take responsibility for feeding, grooming and exercising their pet as may be necessary.
    • The service user owning a pet is liable for all veterinary and insurance costs as well as vaccinations. Proof of vaccines should be provided to the manager, deputy manager or the service user's key worker and a copy kept in the service user's care plan to ensure that the pet does not put any of the residents', staff or visitors' health at risk.
    • The manager will identify whether there are any significant training needs for staff in their involvement with residents who own a pet.
    • Pets will normally live in the owner's room and kept under control where elsewhere in the home. Pets may be allowed into the communal areas with permission from the manager. Guide dogs are treated as an exception in this respect.
    • Clearing of soiling should be the responsibility of the pet owners. However, should the resident is not able to do so, then the manager will review the situation.
    • Medication required by the pet should be kept in a safe place within the owner's room. Under no circumstances it should be stored alongside or in the same storage as medication for human use.
    • Any damage or injury caused by the pet will be rectified by the pet owner at their expense. Residents are encouraged to take out their own insurance cover in respect of third party liability.
    • When a pet dies, the manager will ensure that the staff are aware of the loss and are sensitive to the feelings of the resident.
    • The manager reserves the right to re-assess the situation at a later date and request for the pet to be removed from the premises should the pet appear to be a threat in relation to health and safety. That will be done after a discussion with the service user and/or their representative in a sensitive manner.
  • Residents' Terrestrial, Satellite And Cable Television

    The management and staff of the home aim to ensure that all residents have quality of life and continue to live as they have prior to their admission at the home.

    Currently, the home provides analogue television service for all service users and all rooms have remote control televisions. The management is planning the provision of digital televisions with 'Freeview' channels which include 45 channels.

    However, any resident who wishes to access cable or satellite TV should discuss with the manager if it is possible. The manager will examine all options and take an advice from experts before reaching final decision. Individual residents should not enter into any contract to install cable or satellite TV into any part of the home without the consent of the manager.

    Individual residents who enter into contract remain liable for the full amount of the contract at all times.


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